Complaints and disputes

Send any report, request or complaint to the support address in the footer, with your order code and a description of what happened.

How we handle it

• We acknowledge receipt within 24 hours.
• We investigate and reply within 3 working days. Cases needing reconciliation with a bank or the payment gateway may take up to 7 working days; we will tell you why.
• If the complaint is justified we fix it at once: resend the file, reissue the download link, or refund.
• If we cannot agree, the dispute is settled by negotiation; failing that, by a competent court under Vietnamese law.

We keep complaint records and outcomes available for inspection by the regulator.